IT Support
High
#TK0003
Laptop Issue
Open

Updated 22 hours ago

9 Comments

For the past week, my laptop has been experiencing intermittent freezing issues. The freezes occur randomly, approximately 3-4 times a day, and last about 30-60 seconds each time. During these freezes, the cursor becomes unresponsive, and I am unable to click on anything or use keyboard shortcuts. The issue usually resolves itself, but it significantly disrupts my work.

  • I first noticed the problem on February 1, 2024, while using Google Meet for a video conference. Since then, the issue has occurred during various tasks, including browsing with Chrome, using Microsoft Office applications, and even when the laptop is idle.
  • Error messages: No specific error messages have appeared, but the Task Manager (when accessible) shows a spike in CPU usage to 100% during these freezes.
James Hendriques

Updated 5 hours ago

This issue disrupts meetings, delays task completion, and affects my overall productivity.

Screenshot.png
Reply

1 Comments

Support Agent Angio

Updated 5 hours ago

Switch on the side panel & update the OS, Login in to the device manager and update the password

Screenshot.png
Marilyn Siegle

Updated 6 hours ago

Check the System and Application logs in the Event Viewer for warnings or errors that coincide with the times the freezes occur.

Screenshot.png Screenshot.png Screenshot.png Screenshot.png
Marilyn Siegle

Updated 6 hours ago

Check for any pending updates and installing them to see if it resolves the issue

Ticket Details

User

Hellana

Support Agent

Angio

Category

Repair & Service

Last Updated / Closed On

25 May 2024